We are pleased to offer complimentary shipping for your jewellery orders. For international orders, a tracking number will be sent to you once the item has been shipped. Duties and taxes imposed by the Customs authorities of your shipping address will be added to your order upon checkout where possible. If not, any duties and taxes imposed by the Customs authorities of your shipping address will be borne by the recipient. For orders within Singapore, we will contact you by phone to confirm delivery timing. We make every effort to deliver your order within the selected delivery date provided at the time of purchase. However, delivery times may vary due to unforeseen circumstances. If you request for the delivery date to be rescheduled or missed the delivery, a nominal fee of S$__ for standard shipping or S$__ for express shipping will apply. For readily available pieces, your order will be processed & shipped within __ working days of it being placed. For pre-order pieces, your order will take approximately ___ weeks to be carefully crafted. We will inform you once your order is ready to be shipped to you.

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at ophelia@arcazariezelina.com. Items returned without request will not be accepted. Exceptions / Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). We reserve the right to reject any returns that do not meet our return policy’s terms and conditions. Rejected items will be returned to you at your expense.

Once we receive and inspect your return, you will be notified if the refund was approved or not. Approved refunds are issued in the form of store credit.

For any questions or to initiate a return, please email ophelia@arcazariezelina.com.